Terms and conditions
All lets are non-transferable and may in no circumstances be transferred or sub-let. Minors must be accompanied by their parents or legal guardians. Bookings may be made by fax, e-mail or telephone, but must be confirmed in writing (signed contract with deposit) within 5 days, after which the option will be cancelled without notice. On receipt of your booking and deposit (including a 25 € non-deductible, non-returnable booking fee, free cancellation insurance), we will send you a booking confirmation, depending on the places available.
PITCHES: Arrival 2.00 pm – departure 12.00 pm. Any plot not released by 12.00 pm. will be automatically invoiced for an extra night. The balance of your holiday must be paid on arrival.
RENTALS: arrival : 4.00 pm – 7.00 pm. Please come to the reception with your paid invoice. Please let us know before 6.00 pm. if you are going to arrive late so that we can make arrange-ments for your arrival on the site. Departures are from 8.30 am to 10.00 am. After this time you will be invoiced for an extra day. In the event of a late arrival or early departure, the dates booked will be payable in full, along with any attached charges. For lets, the balance of your holiday must be paid 30 days before your arrival date. If payment has not been made during this period, your booking will be automatically cancelled. For any other period, the balance can be paid on arrival, when you receive the keys.
SECURITY DEPOSIT : bank card swipe, without debiting your account, only possible with Visa or MasterCard. The number of your bank card is automatically removed after the condition and cleanliness of the rental accommodation has been checked and if no damage has been noticed. The accommodation unit should be returned in the state of cleanliness in which you found it on your arrival. If this is not the case, an inclusive sum of 75 € will be retained. Please remember to bring your own sheets, quilt covers and pillowcases. Accommodation units and
plots are kept until 11.00 am on the day after your expected arrival date. After this time, if we do not hear from you, they will be released for re-booking.
CANCELLATIONS: If you cancel your booking, the following will be retained or will remain due: The booking fees and, in compensation for breach of contract: an amount equal to 20 % of the total cost of your holiday if you cancel more than 30 days before your expected arrival date, or an amount equal to the total cost of your holiday if you cancel less than 30 days before your expected arrival date. All cancellations must be made by registered letter, including evidence to support the reasons for the cancellation
CANCELLATION INSURANCE is included in your letting contract: before your departure, if one of the following events occurs: serious illness, serious accident or death involving: yourself or your spouse, a member of your immediate family, son-in-law or daughter-in-law; death of a brother, sister, brother-in-law or sister-in-law; serious material damage to your property that requires you to be present; redundancy; road accident or theft of your vehicle and/or caravan occurring during the (direct) journey to the holiday venue; being offered a permanent employment contract after the date on which you booked the accommodation.
Campers are bound to abide by the internal rules of the campsite and those in force at the swimming pools. The campsite is not responsible for any damage or deterioration that may occur to campers’ personal belongings. Category 1 and 2 dogs are prohibited. Other dogs may be admitted if they are tattooed and vaccinated. In cases where a camper or resident disturbs the stay of other residents or campers, or does not respect the rules of the campsite, the manager or his representative may verbally or in writing if deemed necessary, instruct said resident to cease their disturbing behaviour or actions. In the case of serious or repeated breaches of the rules of the campsite and after notice by the manager to comply with said rules, the contract may be terminated by the management. In cases where a criminal offense is committed the manager may call the police.
Traffic : speed is limited to 10 km/hr. The gates are closed between 11.00 pm and 7.00 am. Vehicles may not be driven within the campsite during this
time. Property under video surveillance.
“Le Domaine de Léveno” campsite reserves the option to use any photographs in which you appear in its publications. You MUST wear the club bracelet (put on when you arrive) at all times till the end of your stay. It gives access to activities, entertainments and the swimming pools and helps to reinforce security within the site.
All this information is given in an effort to avoid any misunderstandings. Thank you for your confidence in us; we will do our best to ensure that your holiday will be a complete success.
Happy Holidays !